Privacy Policy

1. Scope

This policy applies to personal data you provide when using the website, submitting the contact form, or communicating with us through our support channels.

By providing information to us, you are deemed to have read, understood and agreed to this Privacy Policy.

2. Information we collect

When you complete the contact form, we collect: full name, phone number, email address (if provided) and the content of your enquiry.

Our system may automatically record certain technical data such as IP address, browser type and pages viewed, in order to operate and improve the website.

3. How we use information

To contact you and advise on the services you request; to send quotations, appointments or information related to your dossier.

To improve service quality and the website experience. We do not use your personal data for purposes outside the scope notified to you.

4. Legal basis and consent

Personal data is processed on the basis of your consent and in accordance with the Law on Personal Data Protection No. 91/2025/QH15 and Decree 356/2025/ND-CP.

You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

5. Sharing with third parties

We do not sell your personal data. Information may only be shared with technical partners that support our operations (for example, customer-management platforms or analytics tools) to the extent necessary and under confidentiality obligations.

We may disclose information upon a lawful request from competent state authorities in accordance with the law.

6. Retention period

Personal data is retained for as long as necessary to fulfil the stated purposes, or for the period required by law. After this period, data will be deleted or anonymised.

7. Rights of the data subject

Under the Law on Personal Data Protection No. 91/2025/QH15, you have the rights to: be informed, give consent, access, rectify, delete data, restrict and object to processing, withdraw consent, and lodge complaints as prescribed.

To exercise these rights, please contact us at lienhe@dongnamavisa.vn or hotline 0962.220.666.

8. Cookies and tracking technologies

The website may use cookies and measurement tools (for example, via Google Tag Manager) to analyse traffic and improve the experience. You may disable cookies in your browser settings; some features may not work fully when cookies are disabled.

9. Data security

We apply reasonable technical and organisational measures to protect personal data against unauthorised access, use or disclosure. However, no method of transmission over the Internet is completely secure.

10. Contact

For any questions about this Privacy Policy, please contact us at lienhe@dongnamavisa.vn or hotline 0962.220.666. Office details are provided on the Contact page.